Privacy notice
Resettlementconnect.org is hosted by Islington Council. We are responsible for keeping your personal information safe and complying with data protection law.
Information we collect, hold and use
We collect your personal information when you:
- Sign up to join Resettlement Connect or to receive news updates and information about its services
- Request information around training and technical troubleshooting, including requesting access to the resettlement Connect User Guide
Your personal information is processed in accordance with our obligations under applicable data protection laws and regulations, for the following reasons:
- To enable us to monitor and improve some of our online services
- To provide information and deliver the training services that you have requested, as well as informing you about training events
- To provide you with the information that you have asked for (such as the e-bulletin)
- For internal administrative purposes
- To respond to any specific questions
Your data is stored on a secure server and we will not share your details with any other organisations or third parties.
Resettlement Connect mailing list
We use Mail chimp, to manage our sign-up process and to send out our e-bulletin. When you request to join our mailing list to receive our e-bulletin, your personal details (name, employer, job title and email address) will be stored and processed by Mail chimp. Every e-bulletin will contain a link that you can select if you wish to unsubscribe or amend your details at any time.
Online reader
When you access our practice guidance using our online reader we collect personal data (your online identifier) through cookies which tell us which pages you are accessing. We do this to help make sure the guidance we produce is meeting the needs of its users and to help us make improvements.
Cookies
To make this site and using the online reader simpler, we sometimes place small data files on your computer. These are known as cookies. Most big websites do this too. They improve things by:
- Remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
- Remembering information you’ve given (e.g. your postcode) so you don’t need to keep entering it
- Measuring how you use the website so we can make sure it meets your needs
By using our website or the online reader, you agree that we can place these types of cookies on your device.
Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. You can manage and/or delete these small files by changing your cookie settings.
To learn more about cookies and how to manage them, visit AboutCookies.org.
Measuring website usage (Google Analytics)
We use Google Analytics to collect information about how people use this site and the online reader. We do this to make sure the website meets users’ needs and to understand how we could improve it.
Google Analytics stores information about what pages you visit, how long you are on the site, how you got there and what you clicked on. We do not collect or store your personal information other than your IP address (e.g. not your name or address). We do not try to identify you from your IP address.
We also collect information on the number of times particular search terms are used and the number of failed searches. We use this information to improve access to the site and to identify gaps in the information content.
Further information
This policy was reviewed in September 2025 and will be subject to further review when there are changes to any services we provide.
Full details can be found on Islington Council’s privacy notice.
For more information, please contact Resettlement Connect at Islington Council.