What is Resettlement Connect?

Resettlement Connect is an online case management system designed specifically to facilitate case work in refugee resettlement. The system is built on the best-practice integration principles developed by councils. It is the essential enabler for the effective delivery of government funded refugee resettlement schemes.

Resettlement Connect helps case workers easily find and manage case notes, assign actions, record referrals and upload documents relating to the households with which they are working.

Service leads can use the interactive reporting dashboard to gain valuable insights into their service and use data to guide strategic decision-making.

Benefits of using Resettlement Connect

• Improved collaboration within teams: Facilitate seamless communication and information sharing between case workers, managers, housing officers, and partner agencies to ensure coordinated, client-focused support across services.
• Greater data accuracy and consistency: Capture and maintain high-quality, up-to-date client and household data within a secure, structured system - minimising duplication and supporting more confident decision-making.
• Enhanced visibility of service demand: Gain insight of caseloads across different resettlement schemes to support workforce planning, financial forecasting, and strategic resourcing at both operational and funding levels.
• Data-driven decision-making and service evaluation: Use built-in dashboards and reporting tools to identify trends, monitor outcomes, and assess integration progress - helping services evaluate impact and improve delivery.
• Fully secure and UK GDPR-compliant: Ensure all client information is stored and accessed in line with UK data protection standards, with robust user permissions and audit trails to support safe and lawful data handling.

Service levels and costs

Resettlement Connect is available for a flat annual fee of £6,500 per local authority. This includes unrestricted access to all system features with no user limits, ensuring your entire team can benefit from the platform without additional licensing costs.